10 Best Tools for Content Sentiment Analysis in 2021
Jeff Bezos once said in an interview that Amazon used to send emails to their customers asking what they would like to see on the site other than books so that he could know which products Amazon should include in their offer. Without that feedback, Amazon might not be the world's leading online “superstore”, and this story just proves how important customer feedback is.
Sentiment Analysis tools are designed to help your business access customer feedback by gathering customer engagement from social media, emails, or reviews. These tools can automatically “sense” the sentiment of customer interactions and tell you what
This is the first part of the article “10 Best Tools for Content Sentiment Analysis in 2021“
written by Webnus Studio.