7 Customer Experience Optimization Strategies to Implement Before Peak Holiday Season

During the peak holiday season, your eCommerce store needs to be equipped to handle increased website traffic, seasonal buying behaviors, and stricter customer service expectations. Customer experience (CX) optimization strategies aim to provide your customers with high-quality shopping experiences throughout the stressful (but exciting) holiday season.

There are lots of sale website sites, but this article is exactly for B2C or marketplace owners. It’s never too early to optimize your online store for the holidays. According to Banknote, 11% of consumers start their winter holiday shopping in September, and 18% start in October. 

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