How to Create an Engaging Customer Onboarding Process for Ecommerce

If you’re looking to create a customer onboarding process for your ecommerce store or improve an existing one, this guide is here to help.

In this guide, we’ll walk you through:

What a customer onboarding process is (including the 5-step process). Why having a good onboarding experience is important. How to put together a good customer onboarding experience. How to measure your onboarding experience.

👋 So let’s get straight to it by first getting to grips with what a customer onboarding experience is in the first place.

What is a customer onboarding process?

A customer onboarding process is the journey