New support platform for Seravo customers

New support platform for Seravo customers

Author: Seravo

Date: March 7, 2019 

Category: Ecommerce, Performance, Security, Webhosting

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wprssaggregator New support platform for Seravo customers

Providing fast and knowledgeable customer support is one of the cornerstones of Seravo’s success. We have built a service for WordPress upkeep that automates all the core parts of the upkeep process and to supplement this automation we need to have a well-oiled system in place for managing support requests that will eventually arrive, automation or not.

The problem is observed

Some time ago we noticed that there was a need to update our way of handling the incoming customer support requests. The number of emails per day was rapidly increasing as the amount of new customer sites kept on growing

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toolset logo tag line white New support platform for Seravo customers

New support platform for Seravo customers

World of WordPress is hosted by:

Servebolt: next level high performance hosting.

While others try to add more components to their hosting to make it go faster, we decided to build our hosting cloud fast from the ground up. We did so by stripping out everything we knew was deadweight.