Support, forums, training or documentation
There are several ways to find information regarding the features or issues in WordPress and each one of them has a function and a time. This is a short explanation of what each means, the difference and when to use them.
What is what?
A good way to differentiate them is to define them and to provide use cases for each. None is better or worst than the other neither is any more or less important. It all depends on when they are used.
Support is 1:1, requires interaction and it is used for more urgent issues, whether is a chatbot
This is the first part of the article