What Is Net Promoter Score (NPS): Complete Guide with Formula, Tips & Strategies?

Want to know how likely customers are to recommend your business?  A way to that is Net Promoter Score (NPS) a powerful research metric for businesses to measure customer complaints, and positive feedback and predict growth. A good score in NPS indicates trust and growth on both sides. This blog introduces you to NPS, how to calculate it and its need in your business to maximize NPS and convert satisfied customers into growth guides.

What Is Net Promoter Score (NPS)?

As a research metric Net Promoter Score (NPS) assesses customer satisfaction and loyalty based on single-question responses. Which